Reference

pesona77 Legal: Clear Access And Account Terms

pesona77 sets out its Legal position before you open an account, including access conditions, identity checks, wallet records and ways to request help.

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CONTACT FOR CLARITY

Where To Ask About Legal Matters

A direct contact path helps when a Legal question affects your account, wallet record or access request.

Account help Use our account-help contact path when you need clarification about Legal access, an identity…
Wallet records For a DANA, OVO, GoPay or QRIS receipt question, send the transaction reference through…
Policy request Ask support to clarify a clause, report a wording concern or request a change…
DATA HANDLING PRACTICE

How We Apply This Legal Policy

Legal work is connected to the way we handle account records, device sessions and payment references.

Account details

We use the contact and verification details attached to your account to confirm ownership, respond to Legal requests and match…

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us trace a cashier record.

Cookies

Cookies and similar session tools help keep your account path connected between login and the lobby.

Device security

We may ask for an additional account check when a new phone, browser or unusual session appears.

Record retention

We retain account, verification and transaction references only as needed for account administration, dispute handling and applicable Legal duties.

Change requests

To request access, correction or removal of a personal detail, contact us from the registered account route.

Answers Before You Open An Account

These Legal answers cover the searches we hear most often from Indonesian account holders. They explain access, records, cookies, payment references and contact steps without replacing the wording shown in the current policy notice.

The pesona77 Legal page covers account access, privacy handling, cookies, verification, payment references, record retention and contact rights. Availability depends on local law and the current notice shown on this page.

Access depends on local law. If the service is available for your location, follow the account path, complete any requested phone or identity check, and read the Legal notice before continuing.

Phone verification helps us connect an account request to the correct contact detail and identify unusual access. We may request it before account access or when a new device session needs checking.

When you use DANA or QRIS, the payment reference may be matched with your account record for status and receipt checks. The reference does not replace an ownership check or disclose your password.

Send a correction request through the registered account contact path and describe the detail that needs changing. We may verify ownership first, then confirm the action or explain any Legal reason it cannot proceed.

Retention depends on the purpose of the record, including account administration, dispute handling and applicable Legal duties. Ask through support for the relevant category, and we will explain the available retention wording.

Contact us with your account detail, the decision wording and any related reference number. We can clarify the basis, check the record and explain the next request path where local law permits.

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